Revenue Cycle Management Explained
Setup and Training
Billing
Customer Service
Collections
Billing
MPP has a two-stage collections process. Our in-house collection staff work to settle patient balances directly with the patient, and if necessary, we also have a third party agency that we work very closely with and have for years.
Additional Services
MPP offers services such as Coding Education and Training to Providers, we assist with Vendor interfaces, and we can also develop customized reports to name a few.
Count Down to ICD-10
Need Help with ICD-10?
Medical Practice Partners offers a range of ICD-10 (CM and PCS) consulting services, including an ICD-10 Documentation and Revenue Risk Assessment as well as skills assessments, training and education for all user levels and ongoing performance analysis.
The High Potential of Proper
Revenue Cycle Management
Before
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Low Potential
After
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High Potential
Helping you collect every last dollar due
What Our Customers Are Saying
Don’t just take it from us, let our customers do the talking!
The High Cost of Low Customer Service
When patients call their doctor’s office, the last thing they want to deal with is a cranky receptionist on the other end. Or, just as bad, be stuck on hold. In fact, a study from Frost & Sullivan Research found that being on hold for an extended period of time is one of the top reasons cited for patient dissatisfaction.
A health care call center helps ensure that every patient is set on a positive path. Patients today have options. They can always find another provider. That’s why, on the phone, every interaction must be perfect. If patients have an urgent need, they should get an appointment the same day. A quality call center will work with patients to make sure their experience is positive. Every phone call is important. Companies who fail to train well could deliver bad service, where an agent is rude or lacks the level of sympathy, empathy or professionalism that patients expect.
Time Saving Templates
Much of what can be said about handwritten prescriptions can also be said about handwritten office notes. In spite of the fact that this clinician used a template, the handwriting is illegible and the document cannot be electronically shared or stored. Almost every industry is now computerized and digitized for rapid data retrieval and trend analysis. Look at the stock market or companies like Walmart or Federal Express. Why not the field of medicine?
Allscripts
2013 Best in KLAS Report
Allscripts EPSi is a fully integrated, web-based solution that can load and process data from virtually any healthcare software system. It features integrated analytics, budgeting and knowledge-based decision support and brings together major components of financial management, to help strategically manage the financial needs of healthcare organizations.